Digitally Augmented Experiences

Please note this intake of Chaperone Academy is now fully booked. However if you're interested in being part of the next intake, please register your interest below.

We will be announcing the 2024 dates, soon!

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About The Programme

The Chaperone Academy programme is available to all free to enter culture and heritage attractions in the UK and Ireland. It aims to support these organisations in their ongoing post-Covid recovery and is a key component in Dapper Labs Ltd.’s strategy to provide support to the sector.

With the rise of digital technology, museums and heritage sites are needing to embrace the power of mobile engagement, more than ever before

The Chaperone Academy provides a free license for the platform, with full access to the feature-rich app-building tool. Participating free-to-enter attractions will also be able to access free support and training, which will help them to maximise the potential of the scheme.

The Chaperone Academy will be delivered using frequent webinars, led by industry and product specialists. Participants will be given guidance on the best use of the platform, which they can apply in their own app with their content to drive growth in visitor numbers and income.

Register your interest

Register Interest

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Participate in live webinars

Learn from industry and product experts

Build your app

Hands on configuration of your own app with your content

Go Live

Test, deploy, edit, enhance. You control and you update

What will the training involve?

Through regular webinar sessions, participants will be able to craft a fully personalised app that showcases their unique brand.

Introduction to Chaperone Experience Platform

How to leverage the Chaperone Experience Builder - hands on

Experience definition and Journey Mapping - including tools

How to best present your content

Home working developing new learnings

Learn from guest speakers

How to apply best practices

Optional functionality enhancements

Access to Helpdesk

Upcoming live webinars

Discover our upcoming webinars and join experts discussing a range of exciting topics. Don't miss out on this opportunity.

Sessions will run for between 60 and 90 minutes

Introduction to cohorts
18 Oct

Introduction to Program

Program overview; what you will get out of it - deliverables; introduction to Chaperone; what is required of participants; confirm overall schedules and next steps

Session One
1 Nov

Experience definition & Journey Mapping

Reminder of programme; Defining your Experience; Journey Mapping process; Access to User Forum; Individual home work (clarify experiences - mission and purpose; picking topics / exhibitions); Stakeholders…

External Speaker - Know your visitor Experience before using Digital to enhance; User Journey mapping / best practice…

Session Two
15 Nov

Integrating Education & Mapping Story Lead Experiences

Introduction to Journey Mapping package - incl hands on; Scripting and storyboarding - fact or story based; Accessing content - before, during and after visits. Individual home work (kick off own journey mapping)

External Speaker - Integrating Education - Pedagogy into your experience

Session Three
29 Nov

Introduction to Experience Builder Lite & using digital tech to enhance experiences

Introduction to Chaperone Experience Builder lite. Example use cases and best practice. Individual home work (experiment with your content in Experience Builder)

External Speaker - Story lead experiences & enhancing with Digital technology

Session Four
13 Dec

Building your Apps! Hands on - Sharing best practice…

Hands on Experience builder session sharing best practice and building with actual venue content. Surprise additions to be shared ahead of the year end break! Individual home work (build out your Apps)

Session Five
10 Jan

Review progress & Strategic Thinking - benfiting from mobile engagement

Review status - opportunity for all to share their experiences and hands on learnings; Refining your Apps. Individual home work (further build out and refine your App)

External Speaker - Strategic Thinking - how to really benefit from mobile engagement

Session Six
24 Jan

Continual development - adding functionality & testing

Explore scope to add functionality to enhance your Apps and the overall visitor experience. Introduce steps for evaluations to go live to continual updates. Individual home work (adding functionality; test / evaluations on site)

The End
7 Feb

Go Live & Certification

Opportunity to GoLive - with App's presented to App & Playstores. Organisations offered ongoing support / services and enhancements

Register your interest

Meet the speakers

Web Developer

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Web Developer

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Web Developer

Adam 2

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Web Developer


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Frequently Asked Questions

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Q. How many live webinar sessions are there in the programme?

Q. What skills should participants have?

Q. What tools do participants require to take part?

Q. What if I / my organisation are not ready to go live at the end of the scheduled programme?

Q. What content should I use?

Q. What is included within the Cultural & Heritage sector programme?

Q. What features are included in the free licencing?

Q. What if we want to add additional functionality beyond that provided within the free licencing?

Q. What if I want to integrate Chaperone into our existing systems - i.e. ticketing, back office etc?

Q. Accessibility