Digitally Augmented Experiences
Please note this intake of Chaperone Academy is now fully booked. However if you're interested in being part of the next intake, please register your interest below.
We will be announcing the 2024 dates, soon!
About The Programme
The Chaperone Academy programme is available to all free to enter culture and heritage attractions in the UK and Ireland. It aims to support these organisations in their ongoing post-Covid recovery and is a key component in Dapper Labs Ltd.’s strategy to provide support to the sector.
With the rise of digital technology, museums and heritage sites are needing to embrace the power of mobile engagement, more than ever before
The Chaperone Academy provides a free license for the platform, with full access to the feature-rich app-building tool. Participating free-to-enter attractions will also be able to access free support and training, which will help them to maximise the potential of the scheme.
The Chaperone Academy will be delivered using frequent webinars, led by industry and product specialists. Participants will be given guidance on the best use of the platform, which they can apply in their own app with their content to drive growth in visitor numbers and income.
Participate in live webinars
Build your app
What will the training involve?
Through regular webinar sessions, participants will be able to craft a fully personalised app that showcases their unique brand.
Introduction to Chaperone Experience Platform
How to leverage the Chaperone Experience Builder - hands on
Experience definition and Journey Mapping - including tools
How to best present your content
Home working developing new learnings
Learn from guest speakers
How to apply best practices
Optional functionality enhancements
Access to Helpdesk
Upcoming live webinars
Discover our upcoming webinars and join experts discussing a range of exciting topics. Don't miss out on this opportunity.
Sessions will run for between 60 and 90 minutes
Introduction to Program
Program overview; what you will get out of it - deliverables; introduction to Chaperone; what is required of participants; confirm overall schedules and next steps
Experience definition & Journey Mapping
Reminder of programme; Defining your Experience; Journey Mapping process; Access to User Forum; Individual home work (clarify experiences - mission and purpose; picking topics / exhibitions); Stakeholders…
External Speaker - Know your visitor Experience before using Digital to enhance; User Journey mapping / best practice…
Integrating Education & Mapping Story Lead Experiences
Introduction to Journey Mapping package - incl hands on; Scripting and storyboarding - fact or story based; Accessing content - before, during and after visits. Individual home work (kick off own journey mapping)
External Speaker - Integrating Education - Pedagogy into your experience
Introduction to Experience Builder Lite & using digital tech to enhance experiences
Introduction to Chaperone Experience Builder lite. Example use cases and best practice. Individual home work (experiment with your content in Experience Builder)
External Speaker - Story lead experiences & enhancing with Digital technology
Building your Apps! Hands on - Sharing best practice…
Hands on Experience builder session sharing best practice and building with actual venue content. Surprise additions to be shared ahead of the year end break! Individual home work (build out your Apps)
Review progress & Strategic Thinking - benfiting from mobile engagement
Review status - opportunity for all to share their experiences and hands on learnings; Refining your Apps. Individual home work (further build out and refine your App)
External Speaker - Strategic Thinking - how to really benefit from mobile engagement
Continual development - adding functionality & testing
Explore scope to add functionality to enhance your Apps and the overall visitor experience. Introduce steps for evaluations to go live to continual updates. Individual home work (adding functionality; test / evaluations on site)
Go Live & Certification
Opportunity to GoLive - with App's presented to App & Playstores. Organisations offered ongoing support / services and enhancements
Meet the speakers
Frequently Asked Questions
Write to us at firstname.lastname@example.org
Q. How many live webinar sessions are there in the programme?
A. The typical schedule allows for 7 group sessions including an introduction. Dedicated sessions can be arranged as required and online (email and phone) support is availabe to handle queries between sessions
Q. What skills should participants have?
A. The programme will involve hands on use of various online packages. The Chaperone Experience Builder (EB) runs in a web browser. It would be advantageous to have previous experience with basic web / photo editing / creative packages.
Q. What tools do participants require to take part?
A. Participants will need to have access to laptop and smartphone (Android or Apple) with internet connectivity
Q. What if I / my organisation are not ready to go live at the end of the scheduled programme?
A. Whilst the webinar programme is based on a defined schedule, there is no fixed time line to complete your app for go live. Each organisation can run at their own pace. It should be noted, Chaperone is designed to allow venues to continuously update and expand.
Q. What content should I use?
A. Content is yours. Each venue has their own experiences and own content. Some of your content will already exist and can be included with minimal effort, some you will need to create once your experience and visitor journey is defined
Q. What is included within the Cultural & Heritage sector programme?
A. Each (free-to-enter) venue and attraction can expect to receive a free licence to the Chaperone platform; which grants them the tools to build a feature-rich app with their own content for their venue. In addition a place at the Chaperone Academy is included (a pre-requisit of participating in the programme), with the aim to ensure that participants and ultimately app users will get the very best out of the Chaperone platform.
Q. What features are included in the free licencing?
A. The included features are - Scan to Discover and Audio Media Guides. - Scan to Discover enables the inclusion of up to 100 scannable targets (Image or QR) to deliver / trigger - your content including - text, image, video, audio media guides, and webframes. - Audio Media guide package allows for up to 50 to be accessed via the platform. You will be guided to include existing and in how to create your own.
Q. What if we want to add additional functionality beyond that provided within the free licencing?
A. The flexibile nature of the award winning Chaperone Experience Platform provides for a broad range of features and functionality that can be optioned and based on very attractive monthly licencing rates. For Academy venue participants please ask for package pricing.
Q. What if I want to integrate Chaperone into our existing systems - i.e. ticketing, back office etc?
A. Chaperone can integrate with and interface to a whole variety of systems providing you with operational insights whilst further enhancing your visitors experience. For Academy venue participants please do get in touch to disucss your requirements.
A. If you have specific queries around accessibility do please reach out to us.